At Ayurblooms, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase for any reason, we offer a comprehensive Return and Refund Policy to address your concerns.

Returns:

30-day Satisfaction Guarantee: We stand behind our products with a 30-day satisfaction guarantee. If you're unsatisfied with your essential oils within 30 days of receiving your order, you may return them for a full refund or exchange. Returns made 31-60 days after purchase are eligible for online credit.

Unused and Unopened Items: To be eligible for a return, the item must be unused and in the same condition that you received it, including the original packaging.

Submit a Return Request: Initiating a return is simple. Please follow the instructions below to initiate a return.

• Log in to your account
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from Ayurblooms and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter the six-digit verification code.
• Click the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Submit request”.

If your return request is approved and requires shipping, then you receive an email with shipping instructions. Original shipping costs are non-refundable for returned orders. Shipping cost refunds will only be considered under specific circumstances: if a faulty item was shipped, if an item arrived damaged, or if an item is missing. Such refunds will be issued only after a thorough investigation and confirmation of the claim. Thank you for your understanding.

For any concerns or queries, please contact our customer support team at info@ayurblooms.com. We are here to assist you.

Refunds:

Refund Processing: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Your refund will be processed if approved, and a credit will automatically be applied to your original payment method.

Timely Refunds: We understand the importance of timely refunds. We strive to process refunds as quickly as possible, typically within 5 business days of receiving the returned items.

Exchanges:

Item Exchanges: If you receive a damaged or defective item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving the product for assistance. 

Exchange Process: To initiate an exchange, please reach out to our customer support team at info@ayurblooms.com with your order number and details.

Order Modification or Cancellation:

At Ayurblooms, we understand that circumstances may change, and you may need to modify or cancel your order. We strive to provide flexibility and assistance wherever possible.

Order Modification:

If you need to modify or cancel your order, please contact us at info@ayurblooms.com with your order details. While we will make every effort to accommodate your request, please note that we cannot guarantee changes once an order has been processed.

Order Cancellation:

Cancellation requests must be submitted promptly. To cancel an order, please email our support team at info@ayurblooms.com with the order details and the reason for cancellation.

If Order Has Not Yet Been Processed: If your order has not yet been processed or shipped, we will make every effort to cancel it upon your request. You will receive confirmation of the cancellation and any payments made will be refunded promptly.

If Order Has Already Been Processed: If your order has already been processed but has not yet been shipped, we will attempt to cancel it. However, please note that depending on the stage of processing, cancellation may not be possible. In such cases, you may need to return the items upon receipt. Please note that customers are responsible for returning shipping costs.

If Order Has Been Shipped: If your order has already been shipped, it cannot be canceled. In this case, you may need to initiate a return once the items are received.

Refund Process: Once we receive the returned package at our facility, we will promptly issue a full refund for the products. Refunds will be processed using the original payment method.

Additional Information:

Return Shipping: Customers are responsible for return shipping costs.

Original Shipping Refund: Original shipping costs are non-refundable for returned orders. Shipping cost refunds will only be considered under specific circumstances: if a faulty item was shipped, if an item arrived damaged, or if an item is missing. Such refunds will be issued only after a thorough investigation and confirmation of the claim. Thank you for your understanding.

Product Damage: If your order arrives damaged, please email a photo of the damaged product(s) to info@ayurblooms.com. Our customer care team will work with you to resolve the issue.

Missing Items: If a product is missing from your shipment or has not arrived, please email us your order information at info@ayurblooms.com. Our customer care team will work with you to resolve the issue.

Product Condition: Please ensure products are undamaged and unused before returning. Partial refunds may be issued for any product received in a damaged condition or if a significant amount has been used.

Lost Packages: If your order is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or provide a replacement or refund.

Address Accuracy: To ensure smooth delivery, please verify the accuracy and completeness of your shipping address during checkout. We cannot be held responsible for delays or undelivered orders due to incorrect addresses provided by customers. If an incorrect address is provided and the package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact us at info@ayurblooms.com. We're here to assist you every step of the way!

At Ayurblooms, your satisfaction is our priority, and we strive to ensure your experience with our essential oils is delightful.